Privacy Policy
How we handle personal and health information, what we keep, and for how long.
- last updated
- 27 Feb 2026last updated
Our Privacy Principles
Data Protection
Your health information is encrypted and securely stored
Secure Access
Only authorized healthcare professionals access your data
Transparency
Clear information about how we use your data
Information We Collect
Personal Information
- • Full name, contact details, and address
- • Date of birth and emergency contact information
- • Government-issued ID numbers (when required for verification)
Health Information
- • Medical history and current health conditions
- • Medications, allergies, and treatment preferences
- • Healthcare provider notes and assessment records
- • Vital signs and monitoring data during care sessions
Service Information
- • Appointment scheduling and service history
- • Payment information and billing records
- • Communication logs and support interactions
How We Use Your Information
Healthcare Services
We use your information to provide personalized nursing care, coordinate with your healthcare providers, monitor your health progress, and ensure continuity of care across multiple visits.
Emergency Response
In emergency situations, we may share relevant health information with emergency services, hospitals, or your designated emergency contacts to ensure you receive appropriate care.
Service Improvement
We analyze anonymized service data to improve our care quality, train our nursing staff, and develop better healthcare solutions. Individual patient information is never used for this purpose.
Data Security & Protection
Technical Safeguards
- • End-to-end encryption for all data transmission
- • Secure cloud storage with regular security audits
- • Multi-factor authentication for staff access
- • Regular security updates and vulnerability assessments
Administrative Safeguards
- • Comprehensive background checks for all healthcare staff
- • Regular privacy training and HIPAA compliance education
- • Strict access controls based on role and need-to-know basis
- • Detailed audit logs of all data access and modifications
Your Privacy Rights
Access & Control
- • Right to access your personal health information
- • Right to request corrections to your medical records
- • Right to restrict certain uses or disclosures of your information
- • Right to request a copy of your complete health records
Communication Preferences
- • Choose how and where we contact you
- • Opt out of non-essential communications
- • Request confidential communications through alternative means
Information Sharing
We never sell your personal information. We only share your health information in the following circumstances:
- • With Your Consent: When you explicitly authorize us to share information with family members, caregivers, or other healthcare providers
- • For Treatment: With other healthcare professionals involved in your care coordination
- • Legal Requirements: When required by law, court orders, or regulatory authorities
- • Emergency Situations: To protect your health and safety in critical situations
- • Business Partners: With trusted service providers who help us deliver care (under strict confidentiality agreements)
Data Retention
We retain your health information for as long as necessary to provide ongoing care and meet legal requirements. Medical records are typically kept for 7 years after your last service, or as required by applicable healthcare regulations. You may request earlier deletion of your records, subject to legal and medical record-keeping requirements.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact our Privacy Officer:
Privacy Officer
Email: krishan@upchaaar.in
Phone: +91 98026 73200
Address: New Industrial Township 5, SE-23, Faridabad, 121001, Haryana
We will respond to privacy-related inquiries within 30 days of receipt.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our app, and post the updated policy on our website. Your continued use of our services after policy changes indicates acceptance of the updated terms.