Terms of Service

1.1 Service Description

Upchaaar provides professional at-home nursing services including but not limited to: post-surgery care, wound dressing, medication administration, health monitoring, physiotherapy, and elder care. All services are provided by licensed and certified healthcare professionals.

1.2 Service Limitations

• • We do not provide diagnostic services or medical prescriptions
• • Our nurses cannot perform surgical procedures
• • We do not replace physician consultations or hospital treatments
• • Services are supplementary to your primary healthcare provider

1.3 Geographic Coverage

Our services are currently available across major cities in Haryana. Service availability may vary based on location and nurse availability.

2.1 Booking Process

Services can be booked through our mobile app, website, or by calling our customer service. All bookings require patient information, service type, preferred time, and complete address details.

2.2 Response Time

• • Regular appointments: Within 60 minutes of booking
• • Emergency services: 15-30 minutes response time
• • Scheduled appointments: At the agreed time slot

2.3 Cancellation Policy

• • Free cancellation up to 30 minutes before scheduled time
• • Cancellations within 30 minutes may incur a Rs. 200 fee
• • Emergency services cannot be cancelled once nurse is dispatched
• • Refunds will be processed within 5-7 business days

3.1 Service Charges

Service charges are clearly displayed during booking and include nurse fees, equipment costs, and transportation. No hidden charges or surprise fees. Emergency services do not carry surcharges.

3.2 Payment Methods

• • Online payment via credit/debit cards, UPI, net banking
• • Cash payment to the nurse (exact amount preferred)
• • Digital wallets and payment apps

3.3 Promotional Offers

Introductory offers may be available on selected services. Promotional offers cannot be combined and are subject to campaign terms and conditions. Offers may be modified or withdrawn without prior notice.

4.1 Accurate Information

Patients must provide accurate medical history, current medications, allergies, and emergency contact information. Any changes must be communicated immediately to ensure safe care delivery.

4.2 Safe Environment

• • Ensure a clean, safe environment for care delivery
• • Provide adequate lighting and workspace for the nurse
• • Inform about any infectious conditions or safety hazards
• • Follow infection control guidelines as advised

4.3 Cooperation

Patients and family members should cooperate with nursing staff, follow care instructions, and communicate any concerns promptly. Aggressive or inappropriate behavior may result in service termination.

5.1 Professional Liability

All our nurses are covered under professional indemnity insurance. Upchaaar maintains comprehensive liability coverage for services provided by our healthcare professionals.

5.2 Limitation of Liability

Upchaaar's liability is limited to the cost of services provided. We are not liable for pre-existing conditions, complications arising from patient non-compliance, or outcomes beyond our control.

5.3 Patient Insurance

Patients are advised to check with their health insurance providers regarding coverage for home nursing services. We can provide necessary documentation for insurance claims.

7.1 Emergency Response

Our emergency hotline (+91 98026 73200) is available 24/7. In critical situations, our nurses are authorized to coordinate with emergency services and hospitals as necessary.

7.2 Hospital Coordination

If hospitalization is required during our care, we will assist in coordinating with appropriate medical facilities and provide continuity of care information to hospital staff.

8.1 Complaint Process

We encourage feedback and take all complaints seriously. Complaints can be filed through our app, website, or by calling customer service. We aim to resolve all issues within 24 hours.

8.2 Quality Assurance

All service quality issues are investigated thoroughly. We maintain detailed records of care delivery and regularly audit our services to ensure highest standards.

10.1 Pricing Model

Upchaaar services start at Rs. 120 per visit. Final billing depends on selected service, procedure complexity, visit time, and consumables used.

10.2 Payment Processing

Customer payments are processed through authorized payment gateway partners using UPI, cards, netbanking, and wallet instruments. Applicable gateway charges and taxes may apply.

10.3 Settlement Logic

After successful service completion, invoice reconciliation is executed and settlement is released to the assigned care partner after deducting platform and processing charges.

10.4 Refund Handling

Eligible refunds are credited to the original payment source. Standard refund turnaround is 5-7 business days subject to banking rails.